KC Broadband

PRIVACY POLICY

 

KC Broadband Privacy Policy Last Updated: January 15, 2026

KC Broadband is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you subscribe to or use our wireless broadband internet services, visit our website (kcbroadband.com), contact us, or otherwise interact with us.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in these main categories:

A. Information You Provide Directly

  • Contact and account details: Name, billing/ service address, email address, phone number, and payment information (e.g., credit card or bank details, processed securely via third-party payment processors).

  • Identification documents: May be required for credit checks, installation, or compliance (e.g., government-issued ID in limited cases).

  • Communications: Information you provide when contacting support, submitting inquiries, or participating in promotions.

B. Automatically Collected Information

  • Network and usage data: IP address (assigned to your modem/router), device MAC address, device type, browser type, operating system, connection times, data usage volume, and general traffic patterns (e.g., total bytes transferred).

  • Performance and diagnostic data: Signal strength, latency, packet loss, equipment status, and troubleshooting logs to maintain and improve service.

  • Website/app data: When visiting our site, we may collect cookies, IP address, pages viewed, referring URLs, and interaction data via standard web technologies.

C. Information from Third Parties

  • Credit and identity verification from reporting agencies (for service qualification or payment plans).

  • Installation/service partners (e.g., address verification or technician notes).

  • Publicly available sources or marketing partners (limited).

We do not collect or store the content of your communications (e.g., emails, websites visited, search queries, or application data) beyond what is necessary for routing traffic and basic network management. We do not perform deep packet inspection for non-network-management purposes without your consent.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our wireless broadband service (including installation, billing, support, and network optimization).

  • Process payments and manage your account.

  • Communicate with you about your service, billing, outages, upgrades, or important notices.

  • Detect, prevent, and address technical issues, fraud, abuse, or security threats.

  • Comply with legal obligations, respond to lawful requests, or protect our rights/property/safety.

  • Perform internal analytics, research, and service planning (aggregated/de-identified where possible).

  • Market our services to you .

We do not sell your personal information to third parties for their own marketing purposes.

3. Sharing and Disclosure of Information

We may share information in these limited circumstances:

  • Service providers and vendors: With contractors who help deliver service (e.g., billing processors, payment gateways, customer support tools, network monitoring, installation technicians). They are contractually required to use data only for our purposes and protect it.

  • Affiliates: With companies under common ownership/control.

  • Legal requirements: To comply with court orders, subpoenas, warrants, FCC requests, or other legal processes; to protect against fraud or illegal activity; or to enforce our terms of service.

  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets.

  • With your consent: For any other purpose you explicitly authorize.

We do not share sensitive customer proprietary network information (CPNI) or detailed usage data for marketing by unaffiliated third parties.

4. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. This includes encryption for sensitive transmissions, access controls, and network security measures.

However, no internet-based service or wireless transmission is 100% secure. You are responsible for securing your own devices, Wi-Fi network (e.g., strong password), and credentials.

5. Data Retention

We retain personal information as long as needed to provide services, resolve disputes, enforce agreements, comply with legal obligations, or for legitimate business purposes. Usage logs and network data are typically retained for limited periods (e.g., 6–24 months) for billing, troubleshooting, and security.

6. Your Choices and Rights

  • Marketing communications: You may opt out of promotional emails or texts by following unsubscribe instructions or contacting us.

  • Cookies and tracking: Manage preferences via your browser settings (note: disabling may affect site functionality).

7. Children’s Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted here with an updated “Last Updated” date. Material changes may include notice via email, bill insert, or website banner.

9. Contact Us

For questions, requests, or concerns about this policy or your privacy, contact:

KC Broadband Email: privacy@kcbroadband.com Phone: 816-608-1100

Thank you for trusting KC Broadband with your internet service.